Carrington Mortgage Holdings, LLC

  • Loan Counselor II

    Job Locations US-TX-Plano
    Job ID
    2018-7192
    Position Category
    Servicing
    Company
    Carrington Mortgage Services, LLC
    Position Type
    Regular
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.

                                                                                                                              

    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. Join us.

    Responsibilities

    The Loan Counselor II counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions.  Negotiate loan workouts and/or modifications.

     

     

    What you’ll do:

    • Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
    • Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
    • Counsels borrowers on their options through education of alternative solutions.
    • Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
    • Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
    • Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.

    You’ll love this job if you’re:

    • Tactful and Friendly. You’re a charismatic person who takes pride in great customer service.
    • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
    • Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.

    Qualifications

    What you’ll need:

    • High school diploma or equivalent work experience
    • Two (2) years of collections, loss mitigation, or single point of contact experience in a call center environment
    • A minimum of two (2) years’ experience in the Banking, Mortgage/Loan Servicing industries

    EEO/AAP Employer

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