Carrington Mortgage Holdings, LLC

  • Sr. Loan Servicing Business Analyst

    Job Locations US-TX-Plano
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.


    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. Join us.


    The Senior Loan Servicing Business Analyst will be responsible for consulting with the business, design solutions, and ensure the timely implementation of business enabling technology. Responsible for gathering, designing and documenting details for success. Deeply involved throughout the solution development lifecycle and is expected to take personal responsibility of ownership for delivery and result. Provide analysis, definition and direction in support of the project activities. 


    What you'll do:

    • Learn all aspects of the business process, key performance drivers, and operational report metrics.
    • Gain expert knowledge of the operational systems and utilization within the business process.
    • Assist with scope management, change management and solution definition.
    • Create functional specifications for new or modified systems and processes.
    • Analyze data and interrupt results, trouble shoot if results look incorrect and request changes to data as needed to meet business requirements.
    • Recommend system improvements.
    • Gather and document business requirements, formulate use cases, participate in solution design.
    • Track requirements, provide status and ensure quality of solution throughout the project.
    • Participate in project communications, training materials, and business procedures/documentation.
    • Responsible for user acceptance testing, may be responsible for management and completion of quality assurance testing.
    • Conceptualize and design dashboards and reports that are representative of the business unit’s productivity.
    • Create projects/ideas that will help gain efficiency, cost savings, visibility, and management of business unit activities.
    • Manage projects and business unit stakeholders in relation to project needs. Proactive engagement required.
    • Perform other duties as assigned.


    You’ll love this job if you’re:

    • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
    • Thoughtful and Perceptive. You like to come up with new ideas, and can focus on both the minor details and big picture.
    • Quality Focused and Industrious. You’re passionate about maintaining high standards and delivering results.


    What you'll need:

    • Bachelor’s Degree systems or equivalent professional work experience.
    • 5 plus years of working in mortgage loan servicing department(s).
    • 1 year or more of senior level analyst and/or management experience.
    • Experience working across multiple functions in Loan Servicing preferred.
    • Government product knowledge a plus.
    • Strong Excel and SQL skills.


    EEO/AAP Employer


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