Carrington Mortgage Holdings, LLC

  • Default Foreclosure Supervisor

    Job Locations US-CA-Anaheim
    Job ID
    2018-7335
    Position Category
    Servicing
    Company
    Carrington Mortgage Services, LLC
    Position Type
    Regular
  • Overview

    Are You Ready To Take Your Business To The Next Level?  

     

    Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage.  We are part of Carrington Holding Company, LLC, which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.

    Responsibilities

    The Default Supervisor will be responsible for managing all activities related to handling residential mortgage loans during the initiation and post-referral of a file in the foreclosure process.  Supervises and directs staff to ensure all pre-referral and post-referral foreclosure activities are carried out to minimize company cost and/or liability. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES: 

    • Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
    • Monitors, evaluates, and approves department forms, documents, system, and/or control reporting to ensure compliance and timeliness of default and/or foreclosure process.
    • Monitors foreclosure vendor activities to ensure adherence to established service level agreements and compliance with state-specific requirements.
    • Reviews, evaluates, and approves requests for additional fees, fee waivers, and bidding losses, with low to moderate loss severity.
    • Maintains departmental information system support files.
    • Evaluates and adjusts department processes to maximize efficiency and effectiveness and improve departmental performance.
    • Represent CMS in Court hearing in Foreclosure matters.
    • Conduct weekly staff huddles
    • Performs designated/assigned team audits to ensure compliance, as well as qualitative desired output
    • Coordinate and collaborate with internal, and external customers during remediation, change implementation and/or resolution
    • Provide monthly and annual staff performance reviews.
    • Report monthly KPI to Management.
    • Point of contact for escalated matters.
    • Performs other duties and special projects as assigned.

    Qualifications

    • Ability to multitask and respond effectively to foreclosure issues required.
    • A strong drive to accomplish goals, coupled with a high sense of urgency required.
    • Ability to be a team builder who can foster interdepartmental cooperation utilizing excellent written and verbal communication skills required.
    • Ability to supervise and coordinate the activities of the staff, monitoring workflow and productivity.
    • Ability to delegate responsibilities clearly required.
    • Familiarity with a variety of the field's concepts, practices, and procedures required.
    • Ability to train and motivate employees required.
    • Experience working with policies, statutes, and procedures required.
    • Ability to read and interpret mortgage documents, reports, and attorney correspondence required.
    • Knowledge of the foreclosure process is required.
    • Ability to interact with Management and to provide or gather information.
    • Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
    • Ability to organize and prioritize work schedules of others on long-term basis.
    • Ability to compute, analyze, and interpret complex statistical data and/or to develop fore­casts and computer models.
    • Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations.

     

    EDUCATION AND/OR EXPERIENCE: 

    • Bachelor’s degree or equivalent work experience.
    • Some college preferred.
    • Five (5) plus years’ of foreclosure or with a combination of banking/mortgage experience.

     

    EEO/AAP Employer

     

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