Carrington Mortgage Holdings, LLC

  • QC Analyst - Servicing

    Job Locations US-CA-Aliso Viejo
    Job ID
    Position Category
    Risk Management
    Carrington Mortgage Holdings, LLC
    Position Type
  • Overview

    Carrington is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically- and horizontally-integrated, and provide a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States. Carrington’s international presence includes operations in the United Kingdom and Italy. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. Join us.


    The QC Analyst, Servicing is responsible for conducting scheduled monthly/quarterly audits to ensure CMS Servicing business unit is in compliance with all internal policy & procedures; adherence to federal, state, local and governmental regulatory requirements; and investor/product specific guidelines adherence. Audits conducted may encompass various aspects of loan servicing processes from new loans to REO. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.


    What you’ll do:

    • Utilizing QC software and a multitude of business unit specific systems of record, conduct monthly/quarterly audits for various aspects of loan servicing, including but not limited to loan level detail review, documentation retrieval, back-up audit file creation and audit exception documentation
    • Validate exception issue testing
    • Maintain exception issue log tracking
    • Conduct audits accurately and in accordance with established audit timelines and standards
    • Participate in monthly compliance meetings, as deemed necessary by management
    • Identify exception/performance trends
    • Maintain accuracy ratio of 98%
    • Assist in the exception/dispute review process
    • Assist in special audits as necessary
    • Special projects as assigned by management
    • Perform other duties as assigned

    You’ll love this job if you’re:

    • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
    • Systematic and Diligent. You have a keen focus on the details and like to follow a plan.
    • Quality Focused and Industrious. You’re passionate about maintaining high standards and delivering results.


    What you’ll need:

    • High School Diploma or equivalent work experience
    • Three (3) years’ of auditing Loan Servicing experience
    • An advanced working knowledge of Loan Servicing
    • Fiserv experience is preferred
    • Loss Mitigation and/or Claims experience as well as Escrow & Title experience is a plus

    We are an Equal Opportunity Employer


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