Carrington Mortgage Holdings, LLC

  • Instructional Designer, Sr. (Contract)

    Job Locations US-IN-Westfield
    Job ID
    Position Category
    Carrington Mortgage Holdings, LLC
    Position Type
    Temporary Employee
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.


    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. Come join our team!


    This position is a 3-6 month contract opportunity to assist our call center in the Westfield, IN office!


    The Sr. Instructional Designer will be responsible for designing and developing solutions for learning and development programs that enhance the knowledge, skills, and abilities of Carrington associates so they may excel in their performance and exceed business performance goals. Design and develop training curriculum using appropriate instructional development methods, tools and formats. Research, design, develop, and maintain training materials and supporting media. Create and conduct evaluations and pilot sessions to ensure effective learning of performance-based objectives. Act as liaison between business and the Training department in determining specifications of a course and appropriate method of delivery. Transform clients’ ideas and content and convert them into engaging and effective learning materials. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.



    • Acting in a strategic capacity, consult with Business Units and SMEs to understand and analyze learning needs.
    • Initiates and leads communications and meetings with stakeholders and SMEs to plan, solicit feedback, and make recommendations to achieve business goals through training.
    • Work independently using instructional design best practices to create various training and performance improvement resources including; outlines, scripts, storyboards, course materials, activities, jobs aids, workbooks, manuals, presentations, eLearning modules, videos, assessments, training plans, project management resources, etc. to support desired training outcomes.
    • Develop materials and resources to support learning in multiple modalities including; instructor-led, self-paced, eLearning, web-based and blended learning approaches, with an ability to combine these methods into a cohesive learning strategy.
    • Analyze, design, develop and evaluate training that allows for the effective and efficient use of systems, tools, and processes to provide associates with the skills required to perform their job tasks.
    • Develops effective training plans for course/program development and curriculum/content design including project plans with specific deliverables and defined deadlines.
    • Independently manage multiple projects simultaneously by prioritizing project deadlines in alignment with changing business needs. Deliver accurate, high-quality documentation and resources within a specified deadline and timeline with minimum guidance.
    • Analyzes, measures and evaluates training program effectiveness and success. Identifies and prepares reports, surveys, and evaluation documentation for areas of success and improvement and presents results to management.
    • Prepares facilitator support materials (i.e. power point slides, leader/facilitator guides, and evaluation tools) and training sessions for delivery of learning experiences.
    • Stays current with emerging trends and practices for the design, development, delivery and evaluation of learning content and activities
    • Perform other duties as assigned.



    • Bachelor’s degree in Communications/English or similar field, or equivalent work experience.
    • Advanced degree or certifications in Instructional Design, IO Psychology or similar field preferred.
    • 3 to 6+ years’ experience working in writing, editing, posting and support of Web-based content systems, in the areas of online learning and knowledge management, technical writing, training, performance measuring, multimedia, curriculum and course development.
    • Experience in using all and/or some of the following software: Fiserv, Tempo, OnBase, Speedpay, SnagIt, Camtasia, Articulate, Saba and Adobe Acrobat.



    • Knowledgeable of, and fully proficient in, applying industry standard practices for instructional design and human performance improvement.
    • Skilled in the analysis, design, development, implementation and evaluation of training programs and resources.
    • Skilled at building relationships with Business Unit Leaders, SMEs and Carrington team members and external partners in support of project outcomes.
    • Ability to provide individualized coaching, lead large groups, and facilitate live instructor led in-person and remote meetings and training sessions.
    • Ability to work independently to plan, organize, develop and evaluate training curricula, materials, and programs to meet training needs.
    • Ability to write effective, efficient, and motivational content to compel attendees to take desired actions and achieve performance goals.
    • Highly proficient in business writing, advanced knowledge of Microsoft Office applications, virtual classroom tools (GoToMeeting, WebEx, or Adobe Connect), Adobe Captivate/Articulate, online meeting technologies, LMS systems.
    • Ability to train people with a wide variety of technical and non-technical skills.
    • Experience designing and developing courses for all delivery modalities.
    • Success developing training programs that positively impacted business outcomes.
    • Experience working with a Learning Management System.
    • Proven experience in consulting and working with multiple stakeholders in a complex project management environment.
    • Ability to work independently and collaboratively, multitask and meet deliverable timeframes.
    • Expert ability to translate business needs and problems into solutions.
    • Excellent organizational and time management skills.
    • Superior verbal and written communication skills.
    • Advanced analytical and problem-solving skills.
    • Exceptional client service skills.


    We are an Equal Opportunity Employer


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