Carrington Mortgage Holdings, LLC

  • Customer Service Collections Specialist

    Job Locations US-IN-Westfield
    Job ID
    2018-7514
    Position Category
    Servicing
    Company
    Carrington Mortgage Services, LLC
    Position Type
    Regular
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.

                                                                                                                              

    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind. Join us.

    Responsibilities

    The Loan Counselor I counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor.

     

    What you’ll do:

    • Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
    • Counsels borrowers on their options through education of alternative solutions.
    • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
    • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
    • Assist with loan servicing website payments, denied access, password resets.

    You’ll love this job if you’re:

    • Tactful and Friendly. You’re a charismatic person who takes pride in great customer service.
    • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
    • Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.

    Qualifications

    What you’ll need:

    • High school diploma or equivalent work experience
    • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
    • Experience in the Banking, Mortgage/Loan Servicing industries preferred

    EEO/AAP Employer

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