Carrington Mortgage Holdings, LLC

  • Manager, Correspondent Operations

    Job Locations US-CA-Anaheim
    Job ID
    2019-7682
    Position Category
    Operations
    Company
    Carrington Mortgage Services, LLC
    Position Type
    Regular
  • Overview

    JOB SUMMARY:

     

    Responsible for overseeing the account manager’s and loan set-up responsibilities to meet performance targets within the wholesale lending division. Perform all duties and ensure all associates are trained to perform in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

     

    • Oversee the account manager and loan set-up responsibilities to meet performance targets within the wholesale lending division.
    • Train all associates on all current policies/procedures as well as on-going revisions.
    • Review process flows to continually improve or streamline workflow.
    • Oversee the operations outward facing to the external customer to ensure all service level agreements are met.
    • Act as a Liaison between Sales, Underwriting, Funding and Account Management functions.
    • Ensure appropriate staffing levels and appropriate back up is available at all times.
    • Perform other duties as assigned.

    Qualifications

    ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

     

    • Proficient with Microsoft Suite (Word, Excel, Outlook, etc.)
    • Ability to understand complex problems and to collaborate and explore alternative solutions
    • Ability to make decisions that have significant impact on the department’s credibility, operations, and services
    • Ability to organize and prioritize work schedules of others on long-term basis
    • Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
    • Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information

     

    EDUCATION, EXPERIENCE AND/OR LICENSES:

     

    • Bachelor’s degree or equivalent work experience.
    • One (1) to two (2) years’ experience in a supervisory role.
    • Eight (8) or more years of directly related mortgage industry experience.
    • Experience working in a paperless environment preferred.

    EEO/AAP Employer

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