Carrington Mortgage Holdings, LLC

  • Correspondent Relationship Manager

    Job Locations US-CA-Anaheim
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.


    Our Mortgage Lending Division is becoming an industry leader by providing competitive mortgage products within our Retail and Wholesale lines of business. We deliver a superior customer experience by meeting individual needs, focusing on financial education, ensuring that our loans close on time and making the entire process as easy as possible. We’re always building our mortgage business with our customers in mind. Join us.


    The Relationship Manager, Correspondent will act as the single point of contact both internally and externally to support communication between the Correspondent Seller and the various departments throughout the process of the loan. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.




    • Work with internal staff and the Correspondent Seller to ensure complete Seller coverage is maintained
    • Internal support for any issues/escalations required by the AE and/or the Seller
    • Provides loan status throughout the Underwriting process
    • Works with Account Executive to maintain pipeline
    • Maintains highly confidential information concerning loan applicants
    • Monitors incoming documents from the Seller for accuracy
    • Conduct new seller training
    • Assist Seller with guideline questions and seller portal
    • Maintain a high level of customer service to all internal and external customers
    • Ability to multi task and meet deadlines
    • Creative problem-solving skills and ability to diagnose issues and develop solutions
    • Perform all other duties as assigned
    • Perform other duties as assigned.


    • Knowledge of mortgage industry and loan documents
    • Strong working knowledge of loan operating systems, preferably Encompass 360
    • Strong oral and written communication skills
    • Strong computer skills (i.e. use of the Microsoft Office suite; Word, Excel, Outlook, etc.) and use of office machines such as copiers, scanners and fax machines.
    • Requires high level of organizational skills and ability to work on several files simultaneously
    • Constant contact with borrowers, brokers, agent, loan officers and internal office staff
    • Significant coordination of various duties required.
    • Excellent computer skills and working knowledge of Microsoft Office products
    • Ability to organize, prioritize workload, meet deadlines and handle detailed assignments
    • Ability to work both independently and within a team environment, with focus and high attention to detail
    • Ability to conduct business effectively over the telephone and internet




    • High school diploma or GED; Associates degree preferred
    • Minimum of  three years’ experience in the mortgage industry
    • Strong experience with FHA and conventional loans
    • Experience working in a paperless environment preferred


    EEO/AAP Employer


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