Carrington Mortgage Holdings, LLC

  • Senior Business Analyst

    Job Locations US-CA-Aliso Viejo
    Job ID
    Position Category
    The Carrington Companies, LLC
    Position Type
  • Overview

    FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. Consider Carrington today!


    The Senior Business Analyst will be responsible for engaging with the business to gather and document requirements, understand standard business processes, perform analysis, provide solution options, work with business subject matter experts to design, implement and support testing through project completion. Will be deeply involved throughout the solution development lifecycle as the requirements subject matter expert and is expected to take personal responsibility and ownership for the requirements artifacts produced. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.


    • Responsible for gathering, designing and documenting details for success including current processes, challenges, and opportunities for improvement.
    • Provide analysis, definition and direction in support of the project activities.
    • Troubleshooting report discrepancies by reviewing mapping and requirements.
    • Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project.
    • Testing:  develops test cases and performs quality assurance testing and responsible for supporting business in user acceptance testing.
    • Work with engineers, vendors, consultants, and system administrators to develop solutions and communicate possible resolutions to the business.
    • Works with business to meet project timelines, including working sessions and follow-ups.
    • Act as the primary contact for technology, reporting, system integration and process related analysis.
    • Assist the Project Manager with scope management, change management and solution definition.
    • Create functional specifications for new or modified systems, reports and processes.
    • Support and/or facilitate business user systems training as needed.


    • Bachelor’s Degree in business, computer science, information systems or analytical techniques preferred or equivalent work experience.
    • 5+ years of experience as a Business Analyst. Experience must include working independently on large and complex projects that built or enhanced production systems.
    • 2+ years of experience with accounting and finance processes and systems.
    • Mortgage, finance or real estate services industry experience preferred.
    • Mortgage servicing and origination systems (i.e. Fiserv, MSP, Encompass360, etc.) knowledge a plus.
    • Advanced Excel skills.
    • Experience with process mapping tools such as Visio.
    • Excellent presentation and communication skills.
    • Strong analytical and problem solving skills.
    • Ability to learn and understand all aspects of the business process, key performance drivers, and operational report metrics.


    We are an Equal Opportunity Employer


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