Carrington Mortgage Holdings, LLC

  • Loss Mitigation, Decision Specialist

    Job Locations US-CA-Anaheim
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.


    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind.


    What We Offer:

     Comprehensive healthcare plans for you and your family.
     Access to several fitness, restaurant, retail (and more!) discounts through our employee portal .
     Customized training programs to help you advance your career .
     Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
     Educational Reimbursement.


    Come join our amazing team in Anaheim!


    The Loss Mitigation Decision Specialist will be responsible for educating borrowers on CMS’ Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Mortgage Recovery Advances (“MRA’s”), and Reinstatements.  Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.


    What you'll do:

    • Handle inbound calls routed through IVR as well as internal transfers to determine borrowers’ intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/information,
    • Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents.
    • Communicate approval or denial of a loss mitigation workout option, and handle general questions regarding account information.
    • In a denial case engage borrowers’ interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation team.
    • Provide information to borrowers’ relating to Title issues that may be impeding finalization of a modification.
    • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
    • Communicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer’s evaluation of the borrower for those options.
    • Being knowledgeable about the borrower’s situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options.
    • Assist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicer’s staff handling Escalated Cases and, upon request, must provide contact information for MHA Help
    • Perform other duties as assigned.



    What you'll need:

    • High school diploma or equivalent required. Some college courses in business, accounting or finance preferred
    • One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
    • Working knowledge of all Government and MHA program requirements and timelines, including FHA, VA, USDA, FNMA and FHLM
    • MUST have all State and NMLS licensing pursuant to SAFE Act required to be maintained current at all times.


    EEO/AAP Employer


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