Carrington Mortgage Holdings, LLC

  • Customer Research Servicing Support Representative

    Job Locations US-IN-Westfield
    Job ID
    Position Category
    Customer Service/Support
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring Customer Research Representative for our office in Westfield, IN.

    Consider Carrington Today!


    The Customer Research Representative provides accurate customer service and ensures the client's questions and concerns are fully addressed. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations.

    Essential Duties and Responsibilities:

    •  Processes, assigns, researches and closes all Loan Servicing Website (LSW) tickets (inquiries). Distributes all LSW tickets to other Research Department representatives.
    • Opens, assigns, and assists with processing subordination requests from third parties or customer requests. 
    • Researches and processes written complaints and concerns regarding customer service, collection issues, escrow, credit disputes, subordinations, and website issues.
    • Researches and processes Automated Credit Disputes (ACDVs) via the website E-Oscar. Researches borrower's account to ensure that credit history is being reported accurately to the major credit bureaus.
    • Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.
    • Other Duties and Responsibilities:
    • Answers incoming phone calls when call volume is high.







    Position Requirements (Education and/or Experience and Skills):

    • High school diploma or equivalent required.
    • Two to Three year’s industry related experience required, including mortgage banking and loan servicing.



    • An entrepreneurial environment

    • Innovative products unique to the real estate and mortgage industry

    • Award winning learning platform

    • Superior benefits package



    EEO/AAP Employer


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