FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated real estate and mortgage company with four business divisions: Asset Management, Mortgage Servicing and Origination, Property Logistics and Management and Real Estate Services. TOGETHER, the Carrington Family of Companies has the ability to direct a range of activities across the life cycle of single family residential assets. TODAY, Carrington seeks to deliver to investors and consumers a comprehensive set of products and investment opportunities in the single-family residential markets with the ability to execute immediately.
As a result of our continuing growth and success, Carrington Mortgage Services is seeking a Sr. Customer Contact Reporting Analyst for our office in Westfield, IN!
Responsible for analyzing, reporting, and developing recommendations on department data using MS SQL (Query writing, SSIS, SSRA) MS Excel and Access. Use multiple sources of data, analyzes trends, reconciles data and identifies areas of improvement. Focus on the use of information and analytics to improve business processes. Responsible for the extraction and analysis of operations information regarding the contact center. May perform research and analysis of customer trending patters to identify staffing utilization and efficiencies. Responsible for daily, monthly, quarterly and annual reporting requirements. Will assist in the design and implementation of systems and programming used for reporting. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION, EXPERIENCE AND/OR LICENSES:
Typical technical experience at this level: