Carrington Mortgage Holdings, LLC

  • Manager, Training & Development

    Job Locations US-TX-Plano
    Job ID
    2019-8666
    Position Category
    Human Resources
    Company
    Carrington Mortgage Holdings, LLC
    Position Type
    Regular
  • Overview

    FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. Consider Carrington today!

     

    Due to our growth, we are hiring a Training & Development Manager to support our mortgage servicing team. This role can be located in our Plano, TX or Westfield, IN office.

    Responsibilities

    JOB SUMMARY:

     

    The Training & Development Manager will work directly with the business and department leaders to plan, create, and execute effective training and development programs within Carrington's Loan Servicing division.  This is a working manager role, so you will design, develop and deliver both e-Learning and instructor-led courses.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Works closely in collaboration with business leaders and subject matter experts to design and deliver effective learning solutions to re-tool and re-skill associates in order to support business changes.
    • Manage projects and ensure all projects meet or exceed internal client expectations.
    • Develop instructionally sound, high quality learning solutions with high impact results that leave a lasting effect (e.g. curriculum design, storyboarding, self-study, e-learning, blended learning).
    • Manage training content in the learning management system including course upload, training rosters, and reporting.
    • Manage, motivate and guide direct reports.
    • Plan, assign, monitor and evaluate work of assigned staff. 

    ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

    •  Education & Training – Solid knowledge of key principles and methods for curriculum and training design, teaching and instruction for individuals and groups.
    • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership, operations, Six Sigma, Lean.
    • Learning Strategies – Ability to select and utilize training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
    • Relationship Building – Ability to build strong relationships and trust.
    • Speaking – Ability to verbally convey and present information effectively.
    • Instructing – Strong knack for teaching others how to do something.
    • Excellent customer service skills.

    Qualifications

    EDUCATION, EXPERIENCE AND/OR LICENSES:

     

    • Mortgage loan servicing experience required.
    • 7+ years’ related experience including facilitation, instructional design and LMS experience.
    • Minimum 3 years’ experience managing a team.
    • Experience with eLearning authoring tools; preferably Articulate Storyline, Camtasia
    • Experience with Learning Management Systems, preferably big 4 (Saba, SuccessFactors, Cornerstone, SumTotal), uploading content, roster management, calendar and event notification
    • Bachelor's degree or equivalent combination of education, training and related experience.
    • Available to travel to out of state office locations.

     

    We are an Equal Opportunity Employer.

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