Carrington Mortgage Holdings, LLC

  • Default Mediation Specialist

    Job Locations US-CA-Anaheim
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services.  Carrington has built the infrastructure necessary to maximize value during any market cycle.


    Due to our continuous growth, Carrington Mortgage Services is seeking a Default Mediation Specialist to join our Anaheim, CA. team.


    The Default Mediation Specialist will be responsible for handling mediation appearances by phone for residential mortgage loans in the foreclosure process. Responsible for ensuring all foreclosure mediation activities are carried out to minimize company cost and/or liability. Perform all duties in accordance with the company’s policies and procedures, all state and federal laws and regulations, wherein the company operates.  

    • Perform all duties and mediation responsibilities in accordance with the company’s policies, Fair Debt Collections Practices Act, and all applicable federal, state, and local regulations.
    • Represent CMS by conducting foreclosure mediations by phone.
    • Responsible for conveying denials to borrowers or the authorized third parties.
    • Review approval terms for Trial Period Plans, Formal and Special Forbearance, Repayment Plans and Reinstatements to ensure borrowers have a complete understanding of program requirements.
    • Perform other duties as assigned.


    • High School Diploma or equivalent work experience.
    • Five (5) or more years’ mortgage industry experience.
    • Two (2) or more years’ experience in Home Retention.
    • Recent experience dealing directly with borrowers attempting to qualify for the Home Affordable Modification Program.
    • Experience working with policies, statutes, and procedures.
    • Knowledge of the foreclosure process.
    • Familiarity with a variety of mortgage industry concepts, practices, and procedures.
    • Outstanding attention to detail and strong organizational skills.
    • Excellent written and verbal communication skills.
    • Proficient with Microsoft Office Word, Excel and Power Point.
    • A strong drive to accomplish goals, coupled with a high sense of urgency.


    EEO/AAP Employer


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