Carrington Mortgage Holdings, LLC

  • Loss Mitigation Document Specialist

    Job Locations US-CA-Anaheim
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.


    Our Mortgage Servicing platform has continued to grow by focusing resources on excellent execution of our key competencies, including customer service, delinquency management, default management, loan administration, analytics and investor reporting – all while  preserving home ownership and providing world-class servicing. We’re always building our mortgage business with our customers in mind.


    What We Offer:

     Comprehensive healthcare plans for you and your family.
     Access to several fitness, restaurant, retail (and more!) discounts through our employee portal .
     Customized training programs to help you advance your career .
     Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
     Educational Reimbursement.


    Come join our amazing team in Anaheim!


    The Loss Mitigation Document Specialist will be responsible for contacting and educating borrowers with incomplete Loss Mitigation applications in an effort to collect missing or unacceptable documents to complete the application process.  Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.



    • Handle inbound calls routed through IVR as well as internal transfers to discussing unacceptable documents received and/or missing documents to complete a Loss Mitigation application.
    • Make outbound calls and send emails on all assigned loans in pipeline to follow up on missing documents.
    • Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
    • Notify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documents.
    • Perform other duties as assigned.


    • Provide outstanding customer service skills to our customers.
    • Knowledge of mortgage industry terminology preferred.
    • Knowledge of Microsoft Suite at an intermediate level required
    • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
    • Ability to make decisions that have significant impact on the department’s credibility, operations, and services
    • Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines
    • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
    • Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly. 



    • High school diploma or equivalent required.
    • Some college courses in business, accounting, finance, or equivalent preferred.
    • One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment preferred.


    EEO/AAP Employer 


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