Carrington Mortgage Holdings, LLC

  • Loss Mitigation QC Intake Specialist

    Job Locations US-CA-Anaheim
    Job ID
    Position Category
    Carrington Mortgage Services, LLC
    Position Type
  • Overview

    FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle.



    Why you should join Carrington:

    •  Our tuition reimbursement and great career advancement opportunities encourage employee growth.
    • The senior leadership team is full of top industry leaders.
    • We are an innovative and rapidly growing company.
    • Our employees have access to several fitness, restaurant, retail (and more!) discounts through our exclusive employee portal.
    • An exciting, innovative and entrepreneurial work environment.


    The Loss Mitigation QC Intake Specialist responsibilities will consist of reviewing the accuracy of work performed by the Loss Mitigation Intake Processors including the review of initial acknowledgements and loans being removed from Loss Mitigation for missing documentation. Incumbent will review borrower documentation to determine files were considered complete/incomplete correctly, ensure required tasking is performed, that loans are documented correctly and letters sent to borrowers are complete and accurate. Perform all duties in accordance with company policies and procedures and all state and federal regulations.


    • Review files with initial acknowledgements.
    • Check files for completeness and accurancy.
    • Ensure files are structured and saved based on company policies and procedures.
    • Ensure intake tasks are completed correctly.
    • Track errors and/or issues to identify trends and training opportunities.
    • Provide error reporting to management to assess potential process changes to streamline and improve results.
    • Provide training to incoming new hires.
    • Servce as a leader to peers and assist supervisor and manager on special projects.
    • Perform other duties and projects as assigned.


    • Knowledge of Microsoft Suite at intermediate level preferred.
    • Possess excellent verbal and written communication skills.
    • SME level knowledge related to the Intake processes and procedures.
    • Attention to detail.
    • Ability to organize and prioritize own work schedule.
    • Ability to work in a paperless, automated and fast paced environment while handling a high volume pipeline.
    • Ability to work effectively as a team player.
    • Ability to multi-task to complete various tasks as required.
    • Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.



    • High school diploma or equivalent work experience.
    • A minimum 1 year of experience processing residential mortgage loans, loss mitigation or related files.
    • Consistently performs at an exceptional level in quality and quantity of work completed.


    EEO/AAP Employer


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